Cancellation & Refund Policy

You can cancel anytime — WhatsApp us and it stops. No questions, no forms, no lock-in. Your membership becomes inactive and your place returns to your district. Shipments already dispatched are not affected.

WhatsApp usbefore your next dispatch date and we'll skip that Drop. Your membership continues with the following Drop — no penalty.

If you've paid for a Drop and cancel before it is dispatched, we refund that Drop in full. Once dispatched, it can't be cancelled.

If your district already has 500 active members when you complete your application, your membership is not activated and nothing is charged. Your application is saved and we'll message you on WhatsApp if a place opens.

For hygiene reasons, innerwear cannot be returned or exchanged once delivered, unless it arrives damaged, defective, or is not what you ordered.

• Report the problem within 7 days of delivery — WhatsApp us with your order number and photos of the item and packaging.
• Once confirmed, we'll send a replacement or issue a full refund, whichever you prefer, subject to availability.

• Approved refunds are issued to the original payment method within 5–7 business days.
• Your bank or UPI app may take a few more days to show the credit.
• If a payment was debited but not confirmed, WhatsApp us with the payment reference and we'll resolve it within 5–7 business days.